Z Desk – Support Tickets System with Knowledge Base and FAQs developed to create a support ticketing. It allows live chatting, posting articles, and FAQs. It supports the creation of multiple departments and user roles based on your needs.
FEATURES
- Mobile Friendly
- Bootstrap 5 (Main Website)
- Based on CodeIgniter 3
- Easy Installation Using Wizard
- Dashboard and Statistics
- Multiple Departments
- Assign Multiple Users to Departments
- Ticketing System
- Live Chatting (For Registered Users)
- Tickets History
- Auto Close Tickets
- Generate Reports (.pdf)
- Email and Website Notifications
- Knowledge Base
- Share Articles on Social Media
- Helpful or Not Helfpul Voting
- FAQs Management
- Announcements
- Unlimited User Roles
- Unlimited Staff Members
- Canned Replies with Placeholders
- Custom Fields (Tickets Creation Area)
- Assign Tickets to Agents
- Option to Show all Tickets or only Assigned (Roles)
- 3 Colors for Public Pages
- Generic User Login and Registration
- Login with Username and Email Address
- Social Login with Facebook, Google, and Twitter
- Google reCaptcha
- Secured Against XSS, SQL Injection and CSRF
- Timezone Adaptive According to Every User’s Setting
- Add User from Admin Panel
- Edit User, User Profile Settings
- Users List and Search with Different Filters
- Date and Time Formats
- Password Strength Setting
- Users Invite System
- Email Verification for Registration
- Send Email to Registered User
- Email Templates
- Backup Options
- Cookie Consent Popup
- Manage Active Sessions
- Remember me Option
- Reset Password
- Maintenance Mode
- Pages Management
- Supports SMTP
- Send Test Email
- Google Analytics
- Ajax Based
- Translation Ready
